Welcome to Sapphirefurniture.co.uk, where we prioritize delivering high-quality products and outstanding customer service to our valued customers. If for any reason you're not completely satisfied with your purchase, our comprehensive returns policy is here to ensure your happiness is our top priority.
Here's how our returns procedure works: If you wish to return an item, simply contact our customer service team within 30 days of receiving your order, providing your order number and reason for return. We'll then provide you with a return authorization number promptly.
To be eligible for return, items must be unused and in their original packaging, including all accessories and manuals. Unfortunately, used, modified, or damaged products cannot be accepted for return.
Customers are responsible for the return shipping costs unless the item is damaged or defective. We recommend using a trackable shipping method for security. Once we receive and assess the returned item, we'll issue a refund minus any applicable shipping fees.
Please note that items damaged due to misuse or neglect are not eligible for returns.
Refunds will be processed using the original payment method, typically within 3-5 business days. If you have any questions about your refund, our customer service team is here to assist you.
If you'd like to exchange an item, simply contact our customer service team, and we'll help you select a new product and facilitate the return process for the original item.
In the rare event that your item arrives damaged, please contact us within 72 hours of delivery, and we'll arrange for a replacement item to be sent out while guiding you through the return process for the damaged item.
At Sapphirefurniture.co.uk, your satisfaction is our priority, and we're committed to ensuring a seamless customer experience. If you have any questions or concerns about our returns policy, please don't hesitate to reach out to our customer service team. Your satisfaction is our unwavering commitment.